Mohammed Abdelbagi Elrayah

Professional Summary

Experienced IT Specialist and Computer & Network Engineer with more than 15 years of experience in technical support, IT infrastructure, network administration, systems maintenance, and cybersecurity fundamentals. Skilled in installing, configuring, and maintaining computer systems, networks, servers, operating systems, endpoint protection, backups, firewalls, and user access controls.

PhD Student in Cybersecurity at Islamic University of Minnesota, 2025 - Present, with a strong interest in cybersecurity, information systems protection, secure infrastructure, and practical security operations.

Proven ability to troubleshoot complex technical issues, support business users, improve operational efficiency, and coordinate with departments to deliver reliable IT services.

Career Highlights

• Over 15 years of professional experience in IT support, infrastructure, network engineering, and systems administration.
• Managed IT infrastructure across multiple branches.
• Improved endpoint security monitoring through practical use of security and monitoring tools.
• Practical knowledge of cybersecurity fundamentals including firewalls, antivirus, endpoint protection, access control, backups, and system hardening.
• Experience in academic teaching, technical training, mentoring, and preparing IT-related academic materials.

Areas of Expertise

Core Skills

• Network Administration: TCP/IP, DNS, DHCP, LAN/WAN, VPN
• Windows and Linux System Administration
• Active Directory, Group Policy, and User Account Management
• Endpoint Security, Firewalls, Antivirus, and Backup Management
• VMware, Hyper-V, and VMware ESXi
• Wazuh, Suricata, Microsoft Defender, and ClamAV

Key Achievements

• Supported and maintained IT operations across business departments.
• Managed IT infrastructure across multiple branches.
• Improved endpoint security monitoring using Wazuh, Suricata, Microsoft Defender, ClamAV, and VMware ESXi.
• Participated in infrastructure planning, technical documentation, procurement coordination, and vendor communication.

Education

• PhD Student in Cybersecurity - Islamic University of Minnesota 2025 - Present
• Master of International Business - Amity University, Noida, Delhi, India Nov 2017
• Bachelor's Degree in Information Technology - Amity University, Noida, Delhi, India Dec 2013
• Three-Year Diploma in Computer Engineering - University of Bahri, Khartoum, Sudan Jun 2006

Professional Experience

IT Specialist Oct 2017 - Present

• Install, configure, and maintain computer hardware, operating systems, business applications, printers, and office technologies.
• Monitor, support, and maintain computer systems, networks, and end-user devices to ensure stable daily operations.
• Respond to technical support requests, diagnose issues, and resolve hardware, software, network, and user access problems in a timely manner.
• Create and manage user accounts, profiles, passwords, permissions, and access controls.
• Support email systems, desktop applications, printers, and business technology tools.
• Maintain IT security through access control, regular updates, backups, antivirus, endpoint protection, and firewall support.
• Keep systems updated with required software patches and security updates.
• Maintain hardware and software inventory records.
• Coordinate with different departments to understand IT requirements and provide practical technical solutions.
• Train employees on IT systems, security awareness, and best practices.
• Support office technologies including printers, end-user devices, network access, email accounts, and business applications.
• Assist in improving IT procedures, documentation, and daily support operations.

Information Technology Lecturer Jan 2016 - Apr 2017

• Delivered lectures and practical sessions in information technology subjects.
• Prepared course materials, academic plans, assessments, and examinations.
• Evaluated students' work and provided academic guidance.
• Supported student development through supervision, mentoring, and tutorial sessions.
• Participated in staff meetings, academic administration, seminars, and conferences.
• Kept academic knowledge updated through research and professional reading.
• Supported academic activities and contributed to improving the learning experience for students.

Head of Infrastructure and Technical Support Department Jan 2014 - Jan 2017

• Supervised technical support staff responsible for data networks, computer systems, and network operations.
• Assigned tasks, coordinated technical activities, and supported the resolution of critical technical and operational issues.
• Planned and managed IT infrastructure, telecommunications, and data center operations.
• Developed and implemented technical procedures to improve infrastructure availability, security, and performance.
• Coordinated with management and technical teams to deliver reliable IT services.
• Managed system upgrades, software updates, firmware updates, and vendor coordination.
• Supported budgeting, purchasing, and procurement activities for IT equipment and services.
• Maintained technical and operational documentation.
• Ensured availability of servers, systems, networks, and critical IT resources.
• Developed backup, restoration, and business continuity procedures.
• Coordinated the acquisition of spare parts, hardware, software, and technical resources.
• Helped maintain security, access control, and operational stability across infrastructure services.

Computer and Network Engineer Jan 2011 - Dec 2014

• Designed, implemented, and maintained LAN and WAN network environments.
• Configured network systems, documented standards, and supported network installation projects.
• Improved network performance through monitoring, troubleshooting, and scheduled upgrades.
• Investigated network faults and outages using multiple technical sources.
• Implemented network security policies and monitored access controls.
• Supported firewall environments in line with IT security policies.
• Managed IP addressing, hosted devices, and data center network resources.
• Prepared technical reports on network performance, incidents, and operational status.
• Supported users and customers through email and phone communication for technical requirements and issue resolution.
• Participated in network optimization, maintenance planning, and technical documentation.

Computer and Network Engineer Apr 2008 - Dec 2010

• Installed, configured, and maintained computer systems, networks, operating systems, and software.
• Troubleshot and repaired hardware, software, and network issues.
• Monitored system performance and supported secure and stable IT operations.
• Assisted in protecting systems against security threats and technical failures.
• Provided technical support and user training on systems and devices.
• Prepared periodic technical reports on system status, technical issues, and maintenance activities.
• Ensured systems followed security policies and quality standards.
• Supported users in daily technical operations and helped resolve device, software, and network-related issues.

Professional Development

• Diploma in Network Design, Administration, Installation, and Maintenance - Jan 2010
• Long-Duration CCNA Course - Mar 2010
• IPv6 Training Course - Oct 2011
• Diploma in Computer and Network Maintenance - Feb 2014
• Basics of Managing and Running Linux Operating System - Red Hat - Mar 2014
• Academic Supervision Course - Jan 2017

Languages

• Arabic: Native
• English: Good

Contact

Mobile: +966550857011
Email: mohmd.bagi@hotmail.com

References

References available upon request.